Refund policy
Our Commitment to You
We are committed to providing reliable, affordable and carefully refurbished second-hand bicycles. We aim to describe every bicycle honestly, prepare it with care and deliver it within the agreed time.
We encourage customers to ask questions, inspect the bicycle and confirm that it is suitable before completing the purchase.
1. Second-Hand and Refurbished Bicycles
All bicycles sold by us are second-hand, refurbished or previously used. Customers should expect reasonable signs of age, wear and previous use.
Customers are encouraged to inspect and test the bicycle before completing the purchase.
2. Delivery Period
The agreed delivery period is up to fourteen calendar days from the date of full payment, unless another delivery date has been agreed in writing.
When the bicycle is delivered within the agreed fourteen-day delivery period, the purchase is final.
No refund, cancellation, return or exchange is available after delivery when the bicycle has been delivered within the agreed delivery period.
3. Final Sales
A refund, return or exchange will not be provided when the customer:
- Changes their mind;
- No longer wants or needs the bicycle;
- Selects the wrong size, colour or model;
- Finds another bicycle at a lower price;
- Fails to inspect or test the bicycle before purchase;
- Refuses delivery when the bicycle is delivered within the agreed period; or
- Is dissatisfied with normal signs of wear associated with a second-hand or refurbished bicycle.
4. Deposits and Down Payments
A deposit or down payment reserves the selected bicycle and removes it from sale.
Deposits and down payments are non-refundable when the customer:
- Does not attend the agreed viewing or inspection appointment;
- Does not come to see the bicycle;
- Cancels the appointment;
- Fails to rearrange the appointment within the agreed period; or
- Decides not to complete the purchase after the bicycle has been reserved.
When the purchase is completed, the deposit or down payment will be deducted from the total purchase price.
5. Delivery Delays
When the bicycle is not delivered within the agreed fourteen-day delivery period, the customer must contact us and allow a reasonable additional period for delivery.
A delay caused by the customer, an incorrect address, the customer’s unavailability or circumstances outside our reasonable control does not automatically create a right to a refund.
6. Acceptance
By paying a deposit, making full payment or accepting delivery, the customer confirms that they have read, understood and accepted this policy.